Contact us today for discounted pricing on your favorite lines! (336)-510-7751 or furniture@kaganshome.com

FAQ's

Q?

The truck can’t get to my house…what now?

A.

The delivery companies try to make every attempt to prevent such situations. Please remember that it is your responsibility to note such difficulties and also to remind your Delivery Coordinator. If your home is not accessible to the delivery company, your item will be transported to the nearest point that is accessible. Providing a means of transportation from the delivery truck to your home will be your responsibility.

Q?

What about the empty boxes?

A.

The delivery personnel will remove all boxes and packing materials from your home.

Q?

What about insurance for my furniture?

A.

All furniture is insured by the freight carrier company from the moment it is loaded onto their trucks. You may also have personal insurance coverage for such homeowner's items and should reference the policies of those providers.

Q?

What if I discover damage after the delivery?

A.

We are working with carriers to achieve a zero damage record. However, if damage does occur, we can deal with it most effectively while the carrier is at your home. Please inspect the shipment thoroughly at the time of delivery. If you should discover damage after the delivery, contact us immediately to help you arbitrate with the carrier.

Q?

Who do I contact if something arrives damaged?

A.

Each item must be inspected by you or your authorized agent immediately upon delivery. We suggest that you keep a camera with you during the unloading process so that any damage can be documented. If damage is found, contact the freight company directly and your insurance company (if needed) for directions. You may also contact Kagan's for more information about addressing the issue with the carrier.

Q?

One of my items arrived damaged….what should I do?

A.

Damage to your new furniture is unfortunate for everyone, so we make every possible effort to prevent it. It is important that each item be carefully and thoroughly inspected by you or your authorized agent immediately upon delivery. If you discover damage or defect, notify the delivery personnel immediately. If they can correct the problem to your satisfaction, they will do so. If not, the item will be returned to us. At our discretion, the item(s) will be restored by a certified repair technician, factory repaired, or factory replaced, and then delivered to you. Please do not return any companion pieces that meet quality standards.

Q?

What if my furniture can’t be placed where I want it?

A.

Every practical attempt will be made to position your furniture as you would like. However, if delivery to the desired area involves limited maneuverability because of narrow halls, doorways, stairwells, etc., neither Kagan’s Furniture nor the carrier can be responsible for damage that might occur to the structure or furnishings. If two people cannot reasonably move the item to the desired area and you cannot arrange additional help, delivery will be made to an accessible area.

Q?

Where will you put my furniture?

A.

Where would you like it? The delivery carrier provides two people to unload and set up your furniture where you tell them. For reasons of liability, they cannot alter the product or your home, including drilling items which were not predrilled by the manufacturer or attaching items to your walls.

Q?

Do you deliver everything at once, or can you make several deliveries?

A.

Items will be delivered as they become available to ship. It is quite possible, therefore, that you will receive more than one shipment.  Deliveries west of the Mississippi are only scheduled when the entire order is complete and ready for shipment.

Q?

Should I be present for delivery?

A.

It is your responsibility to inspect your furniture on delivery. If you cannot be present, please arrange for someone to accept, inspect and sign for the delivery in your place. Canceled, refused or missed deliveries will be subject to a redelivery fee equal to the original delivery fee.

Q?

What should I do to get ready for delivery?

A.

Clear paths outside and inside your home. Please remove all items from the areas where your furniture will be placed and double-check to ensure that your new furniture will fit.

Q?

How are deliveries scheduled?

A.

Once your furniture has been consigned to a freight carrier, you will be notified 24 to 48 hours before the actual delivery to give you a specific day and time and your exact COD balance by the carrier.

Q?

When can I expect my order?

A.

It takes about 4 weeks for manufacturers to provide us with their estimated shipping date. This date is dependent on variables such as availability of stock, cutting schedules or fabric inventory. Once your order is complete, your Sales Associate will arrange a delivery date with you and the carrier.

Q?

How do you receive my deposit?

A.

When you and your Sales Associate have finalized your order, we will send an email or fax or even a postal package with your entire contract package. The required deposit may be submitted by personal check, any major credit card (for standard orders), electronic funds transfer, money order, wire transfer, or cash (in-store only).

Q?

Where do I send a wire transfer?

A.

Routing instructions can be obtained from your Sales Associate or Customer Care Specialist.

Q?

How do I pay the balance of my order?

A.

With a personal check (furniture is released to delivery upon clearing), cashier’s check, money order, or credit card (excluding special orders).

Q?

How do I find what I want if I can’t visit your store?

A.

Sometimes it’s just not possible to make the trip to one of our locations, but that doesn’t stop you from browsing our incredible selection! Our friendly and responsive Customer Care Specialists can assist you on the phone and via email. A great place to start is right here, at kaganshome.com! Keep in mind that the selection of furniture available on our site is just a sample of the options available to you, so If you don’t see what you’re looking for, contact us directly so we can work with you to find the perfect home furnishings to suit your needs.

Q?

How does your pricing work?

A.

On We display both the Manufacturer’s Suggested Retail Price and the much lower, Kagan’s Furniture Price on each tag throughout the showroom. The Discount Price represents the price for each item as it is displayed on the showroom floor. Should you decide to customize a piece by changing fabrics, finishes, adding trims, etc., your Sales Associate will provide you with the adjusted price. Clearance items are available for sale off the showroom floor.t.

Q?

Can I take pictures?

A.

Absolutely! We also have photocopies of catalogs and manufacturer’s brochures for your convenience.

Q?

How is the store arranged?

A.

Our Showrooms are arranged by manufacturer and specialty galleries. In the Showroom you’ll find various manufacturers’ galleries including AICO, Rowe, Schnadig, Ashley, and dozens more representing every style imaginable. There are specialty galleries that include Rugs, Home Office, Home Entertainment and Accessories throughout. Our showrooms offer nearly 150,000 square feet of heavily-discounted one-of-a-kind items available for immediate purchase.

Q?

What are your store hours?

A.

We are open Monday – Friday and Saturday from 10:00 a.m. to 5:30 p.m. eros.

Q?

Where are you located?

A.

We have two locations;

 

Q?

What is the best way to contact you?

A.

By phone: 1-336-510-7751

By email: furniture@kaganshome.com